Terms of Service, Purchase and Shipping Agreement

1. Introduction

These Terms and Conditions govern the sale of all physical products and digital content through our website. By purchasing from us, you agree to be bound by these terms, which cover orders, payments, shipping (both domestic and international), returns, digital content, and related policies.

1.1 Definitions

• Customer: The individual or entity placing an order.
• Physical Products: Tangible goods that are shipped to the Customer's address.
• Digital Content: Online content provided via our designated platform, including but not limited to pole fitness videos and online tutorials.
• Order: Any request to purchase products or digital content submitted by the Customer.
• Shipping: The process of dispatching and delivering products to the Customer, either domestically or internationally.

2. Orders & Payment

• Orders are processed upon receipt of full payment.
• We accept payment via credit/debit card and PayPal.
• Prices are listed in GBP (£) and include VAT where applicable.

3. Shipping & Delivery for Physical Products

3.1 Domestic Shipping

• We ship to the UK, Ireland, and Europe.
• Orders are dispatched within 1–2 business days.
• Delivery times vary by location and the chosen shipping option.
• Shipping fees are calculated at checkout.

3.2 International Shipping

• We ship internationally to most countries; however, certain regions may have restrictions due to import laws, customs regulations, or shipping limitations.
• It is your responsibility to verify that pole grip products can be legally imported into your country.
• Orders are processed within 1–2 business days after payment confirmation.
• Where available, tracking information will be provided via email.
• Shipping costs are calculated at checkout and vary depending on destination, package weight, and shipping method.
• Customs duties, taxes, and import fees are not included in the shipping cost and must be paid by you upon arrival.
• If a package is refused due to unpaid customs fees, you will not be eligible for a refund on shipping costs and a restocking fee may apply.
• Estimated delivery times are provided as a guide only and may be extended due to customs processing or other unforeseen delays.
• Once an order is shipped, we are not responsible for delays caused by carriers, customs clearance, or other events beyond our control.
• If a package is lost in transit, you should first contact the carrier. If the issue remains unresolved, we will assist in filing a claim where applicable.
• If a package arrives damaged, you must report the issue within 48 hours of delivery, providing clear photographs of the damage.
• You are responsible for providing an accurate and complete shipping address.
• Should a package be returned due to an incorrect address, you will be responsible for any additional shipping costs incurred in resending the item.
• If a package is unclaimed and returned, a restocking fee may apply.

4. Returns & Refunds for Physical Products

4.1 Domestic Returns

• We accept returns within 7 days of delivery for products that are unused and unopened.
• You are responsible for the cost of return shipping.
• Refunds are issued following an inspection of the returned item.

4.2 International Returns

• Returns for international shipments are not accepted unless the product is defective or the wrong item has been sent.
• Refunds (excluding shipping fees) may be processed for defective or incorrectly shipped products, subject to review.

5. Product Use & Liability

• Our products are intended for external use only. Usage instructions and safety information are printed on the product packaging.
• We are not liable for any injuries, allergic reactions, or misuse of the product.

6. Digital Content

6.1 Access & Delivery

• Upon purchase, you will receive access to digital content via our designated online platform.
• Access credentials are provided by email once payment has been processed.
• Digital content is available for the period specified at purchase (e.g. lifetime access, subscription period, etc.).
• We reserve the right to modify or update digital content without prior notice.

6.2 Refund Policy for Digital Content

• All digital content, including pole fitness videos and online tutorials, is provided on a non-refundable basis.
• Due to the nature of digital products, refunds cannot be offered once access has been granted.

6.3 Digital Content Usage

• Digital content is for personal use only and must not be shared, redistributed, or resold.
• You are prohibited from recording, copying, or sharing access to purchased digital content.
• We retain all intellectual property rights in our digital content.

6.4 Safety Disclaimer

• All fitness tutorials and instructional content are provided for educational purposes only.
• It is your responsibility to ensure that you have adequate space, equipment, and physical capability before attempting any exercises demonstrated.
• We strongly recommend that you consult a healthcare professional before beginning any new fitness programme.
• By purchasing our instructional content, you acknowledge that physical activities carry inherent risks, and we are not liable for any injuries, accidents, or damages incurred while following our guidance.
• You are advised to exercise within your personal limits and practise proper safety precautions at all times.

7. Privacy Policy

• Customer data is handled in accordance with our Privacy Policy.
• We do not store payment details.

8. Warranty Disclaimer & Limitation of Liability

All products and digital content are provided on an "as is" basis without any express or implied warranties, including, but not limited to, warranties of merchantability or fitness for a particular purpose.

We do not guarantee that our products or digital content will meet your requirements or be uninterrupted or error-free.

In no event shall we be liable for any incidental, consequential, or special damages arising from the use or inability to use our products or digital content, even if advised of the possibility of such damages.

9. Force Majeure

Neither party shall be liable for any delay or failure to perform any obligation under these Terms if such delay or failure is caused by events beyond its reasonable control, including but not limited to natural disasters, acts of war, strikes, or other industrial disputes.

10. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England.

11. Amendments

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

12. Contact Information

For any enquiries or shipping-related concerns, please contact us at: hello@polekitten.co.uk

By placing an order or purchasing digital content, you acknowledge that you have read and agreed to these Terms and Conditions.